Perguntas Frequentes

1. What does Monkey do?

Monkey is not a bank. A bank is a financial institution that provides services to customers such as opening accounts, withdrawals, loans, investments, among others.

Monkey is a technology company in the financial segment, a FinTech, which offers technology as a service for carrying out financial transactions, in our case, advance payments on receivables from invoices and cards.

2. Is Monkey a bank?

Monkey is not a bank. A bank is a financial institution that provides services to customers such as opening accounts, withdrawals, loans, investments, among others.

3. Is Monkey's platform safe?

Safety at Monkey 

Monkey is committed to the security of information and all operations of the Platform. Information Security Principles guaranteed by Monkey: 

Confidentiality: Information will be protected, used only for authorized purposes, and will not be made available to any unauthorized individuals and/or entities. 

Authenticity: Information will be kept accurate and complete, as produced and/or made available by Users. 

Integrity: Information is protected from any unauthorized modifications, in order to guarantee the integrity of all data. 

Availability: Information is accessible for use as required by Users and/or authorized entities for authorized processes and purposes. 

Security System 

Monkey follows market security standards and best practices according to the ISO27001 security standard. 

Personal Data 

Monkey undertakes to comply with all the rules and obligations contained in Law No. 13,709/18 and all other applicable data protection laws in the processing (as defined in said law) of personal data received from Users. Any personal data received is intended exclusively for the fulfillment and execution of the agreed services and use of the Platform. 

More detailed information can be accessed in our Privacy Policy. 

Safety at Monkey 

Monkey is committed to the security of information and all operations of the Platform. Information Security Principles guaranteed by Monkey: 

Confidentiality: Information will be protected, used only for authorized purposes, and will not be made available to any unauthorized individuals and/or entities. 

Authenticity: Information will be kept accurate and complete, as produced and/or made available by Users. 

Integrity: Information is protected from any unauthorized modifications, in order to guarantee the integrity of all data. 

Availability: Information is accessible for use as required by Users and/or authorized entities for authorized processes and purposes. 

Security System 

Monkey follows market security standards and best practices according to the ISO27001 security standard. 

Personal Data 

Monkey undertakes to comply with all the rules and obligations contained in Law No. 13,709/18 and all other applicable data protection laws in the processing (as defined in said law) of personal data received from Users. Any personal data received is intended exclusively for the fulfillment and execution of the agreed services and use of the Platform. 

More detailed information can be accessed in our Privacy Policy. 

4. How can I be a Monkey partner?

Send an email to contato@monkey.tech

5. Is it possible to make advance payments of bills on the Monkey platform?

It is not possible to make advance payments of bills through our platform.

6. Does Monkey provide loans?

Monkey is not authorized to provide loans. Through our platforms, we offer the possibility of making invoices receivables advance payments from partner companies and card receivables.